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We are currently unable to provide proper support!

For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

Sorry for the inconvenience and thank you for your understanding!

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TOPIC: VirtueMart 3.0.4

VirtueMart 3.0.4 05 Feb 2015 21:23 #1

Hi this plugin used to work in VM3 but after updating to VirtueMart 3.0.4 subscribers are not assigned to usergroups anymore....

I deinstalled the plugin and installed it again and after that I cant even assign the usergroups anymore to the custom fiends. When I select a usergroup in the field Add to Joomla Usergroups: and hit safe the field remains empty....

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VirtueMart 3.0.4 15 Mar 2015 18:14 #2

Dear ET,
could you please try the latest version 1.6 of the plugin, which might also fix your issue. Could you tell me your success?
Thank you,
Reinhold

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VirtueMart 3.0.4 10 Apr 2015 08:13 #3

Lost my password and couldn't reset it so I created a new account. Bit strange...

Unfortunately it still doesnt work.

After filling in the checkout form I recieve this error message:

"Not logged in as Joomla and VirtueMart user, unable to add to user groups. PLease contact vendor."

The user is not added to the usergroup.

I have updated to VirtueMart 3.0.6.4 in the meantime.

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VirtueMart 3.0.4 14 Apr 2015 17:44 #4

Hello,
1) You should now be able to reset your password for the ET user account again (if not, please let me know at office@open-tools.net, so I can manually reset the password).

2) That error message indicates that the customer who posted the order did not create a Joomla/Virtuemart user account during checkout. Of couse, adding a customer to a joomla user group can only work if a Joomla user account is actually created for the customer. Are you sure you configured VirtueMart to require all customers to create a Joomla user account? That setting is in VirtueMart's Backend under "Configuration"=>"Configuration"=> Tab "Checkout" => "Only registered users can checkout" setting. That checkbox needs to be checked.

Other reasons might be if you are using an OPC plugin with some particular settings (e.g. the rupostel OPC plugin can be configured to explicitly log out the customer). Are you using any other third-party extensions that might interfere with the checkout process and/or the user registration?

Sorry that I cannot provide a definitive answer, but debugging such issues remotely is quite hard, as it is usually just some small detail that is not configured correctly.

Best regards,
Reinhold

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