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We are currently unable to provide proper support!

For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

Sorry for the inconvenience and thank you for your understanding!

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TOPIC: Download link not showing in email

Download link not showing in email 29 Oct 2015 16:28 #1

  • visorecords
  • visorecords's Avatar Topic Author
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Download link not showing in email. Any assistance?

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Download link not showing in email 31 Oct 2015 21:10 #2

Dear VisoRecords,
Do you have the custom field configured to be displayed in invoices? The confirmation email and the invoice are built upon the same HTML code, so all settings for the invoices also apply to the confirmation mails...

What are the exact settings of the custom field definition and of the custom field attached to the particular product?

Best regards,
Reinhold

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