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We are currently unable to provide proper support!

For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

Sorry for the inconvenience and thank you for your understanding!

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TOPIC: [SOLVED] Install Issues - Media File Not Found

Install Issues - Media File Not Found 24 May 2016 16:17 #1

  • robsands
  • robsands's Avatar Topic Author
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  • Posts: 6
Hi,

Just purchased The Open Tools Downloads for Sale Plugin and having an issue.

I have PHP Version 5.5.35, Joomla Version 3.5.3, Virtuemart Version 3.0.9

Followed all the instructions on the URL: open-tools.net/documentation/downloads-f...-for-virtuemart.html
Everything went okay until I tried to test purchase from site.

The product displayed fine and was able to be purchased from cart. Used Paypal gateway. Was directed and redirected from Paypal just fine. When I clicked the green downward arrow icon-the download link (SCREENSHOT)
It did not make the media file available but instead displayed the following error:
Error
Media file is not available (ID=17, path=images/stories/virtuemart/typeless/).
(SCREENSHOT)

I tried putting the media file in that directory path=images/stories/virtuemart/typeless
but to no avail the same error showed up.

What am I doing wrong? Thank you. -Rob
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[SOLVED] Install Issues - Media File Not Found 25 May 2016 19:44 #2

  • robsands
  • robsands's Avatar Topic Author
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  • Posts: 6
Problem solved.

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