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We are currently unable to provide proper support!

We are very sorry to announce that we are currently very busy working on some huge, very time-consuming and time-sensitive projects, so currently we are unable to provide proper support in our forums! We hope that after the conclusion by the end of July we will be able to properly answer all open support requests.

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TOPIC: [SOLVED] Install Issues - Media File Not Found

Install Issues - Media File Not Found 24 May 2016 16:17 #1

  • robsands
  • robsands's Avatar Topic Author
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  • Posts: 6
Hi,

Just purchased The Open Tools Downloads for Sale Plugin and having an issue.

I have PHP Version 5.5.35, Joomla Version 3.5.3, Virtuemart Version 3.0.9

Followed all the instructions on the URL: open-tools.net/documentation/downloads-f...-for-virtuemart.html
Everything went okay until I tried to test purchase from site.

The product displayed fine and was able to be purchased from cart. Used Paypal gateway. Was directed and redirected from Paypal just fine. When I clicked the green downward arrow icon-the download link (SCREENSHOT)
It did not make the media file available but instead displayed the following error:
Error
Media file is not available (ID=17, path=images/stories/virtuemart/typeless/).
(SCREENSHOT)

I tried putting the media file in that directory path=images/stories/virtuemart/typeless
but to no avail the same error showed up.

What am I doing wrong? Thank you. -Rob
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[SOLVED] Install Issues - Media File Not Found 25 May 2016 19:44 #2

  • robsands
  • robsands's Avatar Topic Author
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  • Posts: 6
Problem solved.

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