We are currently unable to provide proper support!

For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

Sorry for the inconvenience and thank you for your understanding!

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TOPIC: How to request help & what information to include

How to request help & what information to include 19 Feb 2017 13:07 #1

  • Reinhold
  • Reinhold's Avatar Topic Author
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  • Posts: 1588
Whenever you ask for help here, please include all of the following information:
  • The version of the OpenTools extension you have installed and which causes the issues (see in Joomla's plugin administration page)
  • VirtueMart version
  • Joomla version
  • PHP version
  • Webserver (apache/nginx/IIS)
  • Does your webserver's log contain any PHP messages or warnings? Please copy them exactly!

Enabling error reporting

Please (temporarily) enable full error reporting in Joomla. This will cause all PHP warnings and errors to be displayed in your browser (in addition to the log files) and will be much easier than trying to find the log file for your current domain.
  1. In Joomla's backend go to the "System" -> "Configuration" page
  2. In the "Server" tab search the "Error reporting" setting
  3. Change its value to "Development"

  4. Save the changes
With that setting, all PHP warnings and errors will be shown directly on screen.

Please copy all error or messages to help us track down the issue.

Thank you!

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