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We are currently unable to provide proper support!

For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

Sorry for the inconvenience and thank you for your understanding!

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TOPIC: Update Failed: The package could not be installed.

Update Failed: The package could not be installed. 10 Dec 2017 01:12 #1

  • natalia
  • natalia's Avatar Topic Author
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  • Posts: 12
I am trying to update the plugin WooCommerce Advanced Shipping By Rules Version 1.2.8 to 2.0.3
and getting this message
Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

I have managed to update credentials

Please any advise will be great
thanks in advance

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Update Failed: The package could not be installed. 28 Dec 2017 00:39 #2

Dear Natalia,
Sorry for the late reply. As you posted some more questions with the new version, I hope the update finally went smoothly. Would you mind sharing how you solved the issue, as other users might run into the same problem...

If the update did not work properly, please let me know and we'll investigate further.

Best regards,
Reinhoold

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