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We are currently unable to provide proper support!

For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

Sorry for the inconvenience and thank you for your understanding!

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TOPIC: unknown value while evaluating 'totalweight'

unknown value while evaluating 'totalweight' 20 Mar 2018 21:37 #1

Hi Reinhold,
This is following a previous ticket called "Help needed to create rule on shipping wine"
Here is an update:
I purchased the Advanced Shipping Rule for VM Plugin by the way.
I have put all the weights for the products accordingly, 1 for bottles, 2 for magnum, 0 for tickets.
I have changed the formula to this:
TotalWeight<=18; Shipping=20
TotalWeight>=19; Shipping=0
I get an error message and no freight is added over 19 bottles:
Evaluation yields unknown value while evaluating rule part 'totalweight'

This was the previous formula which worked fine but not with concert tickets obviously:
Articles<=18; Shipping=19
Articles>=19; Shipping=0
I need to resolve this asap. What am I missing ?
Can you help please? Thanks a lot

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unknown value while evaluating 'totalweight' 27 Mar 2018 23:10 #2

Dear Eric,
As I wrote in the other reply, too, the variable is called "Weight".

Best regards,
Reinhold

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