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We are currently unable to provide proper support!

For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

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TOPIC: [SOLVED] Where to find Secret Key / Order Password?

Where to find Secret Key / Order Password? 23 Jan 2018 18:12 #1

  • goodwibes
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Hi,

I am trying to activate autoupdate on the plugin, but I have lost the Secret Key / Order Password from the original order-email.
Where can I find it instead?

Best wishes,
Jens

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Where to find Secret Key / Order Password? 28 Jan 2018 19:29 #2

Dear Goodwibes,
The order password can be found on the original order confirmation mail.
If you lost that, the order number and password are also included in the download links (the order_number and order_pass arguments in the URL). If you log in here at Open Tools and go to the ( open-tools.net/index.php?option=com_virt...e=downloads_for_sale )["Your Downloads"] page, the links to your downloads will have a URL of the form
https://open-tools.net/index.php?option=com_virtuemart&view=plugin&name=downloads_for_sale&customfield_id=12&order_number=VM-18-1234&order_pass=p_ABCDEFG
In this case, the order number would be "VM-18-1234" and the corresponding order password "p_ABCDEFG".d

Best regards,
Reinhold

PS: I will also trigger a re-sending of the order confirmation mail, so you should also get the password via e-mail

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Where to find Secret Key / Order Password? 26 Feb 2018 22:25 #3

  • goodwibes
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Hi Reinhold

My email address must be in bad standing somehow. Even the re-triggered confirmation email did not show up anywhere (not in inbox, not in spam) BUT... the URL-trick worked perfect.

Thanks!

Best wishes,
Jens

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[SOLVED] Where to find Secret Key / Order Password? 26 Feb 2018 22:25 #4

  • goodwibes
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Problem solved.

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