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Add Buyers to Joomla Groups for VirtueMart

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For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

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TOPIC: [SOLVED] plugin setup but shoppers not added to group

plugin setup but shoppers not added to group 24 Jun 2017 15:43 #1

  • aftertaf
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Hi,
I bought the extension as i need to make some modules visible only to people who bought a certain product.

However, on the tests I made, the user that bought such a configured product didnt get added to the group it should have been.
I have set all things up to the best of my knowledge as per the instructions, i have since double checked so i dont know what io'm missing if its a misconfiguration . .
What is the best way to get help on this? PM with a login ?
thanks

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plugin setup but shoppers not added to group 24 Jun 2017 20:48 #2

Dear Aftertaf,
I can take a quick look at your site if you want. You can send the log to office@open-tools.net

Best regards,
Reinhold

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plugin setup but shoppers not added to group 24 Jun 2017 23:49 #3

  • aftertaf
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done, thanks :)

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[SOLVED] plugin setup but shoppers not added to group 26 Jun 2017 01:45 #4

Problem solved.

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plugin setup but shoppers not added to group 01 Oct 2017 09:51 #5

  • aftertaf
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Hi,
If you still have your login, could you check in my website again ?
The last 2 purchases of the products that are setup to add users to the designated groups have not added them as they should.
I don't think i've changed anything in the configuration of the plugin, custom fields or anything..
What IS new is virtuemart to v3.2.4 and Joomla to v3.8.
Again, possibility that i'm missing something obvious but if you could double check i'd appreciate it lots !
www.socouture.fr

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plugin setup but shoppers not added to group 20 Nov 2017 00:54 #6

Dear Aftertaf,
I took a quick look at your site and couldn't see any reason why it should not work any more. In fact, I tried reproducing the issue at demo.open-tools.net/ with the exact same settings, but the (new) customer was always properly added to the Joomla user and VirtueMart shopper groups...

Best regards,
Reinhold

PS: I'm using the exact same versions of Joomla and VM as you do, so that should not be the cause, either.

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