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We are currently unable to provide proper support!

For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

Sorry for the inconvenience and thank you for your understanding!

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TOPIC: media file not available

media file not available 27 Apr 2015 12:15 #1

  • donatello
  • donatello's Avatar Topic Author
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Hi,

When a user tries to download a file in VM after purchase (click on the link in the VM order confirmation email), there is a message, there is an error message saying: "Media file is not available (ID=118, path=/Applications/MAMP/htdocs/jldemo/files/file.zip)".

The path displayed for the error is incorrect: it's a mac local file path that shouldn't be there since the site has been uploaded to a linux server and Joomla/VM config has been modified accordingly.

I don't understand why DFS is still using that path, and I can't find where to change it.
Could you please help?

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media file not available 04 May 2015 20:56 #2

The plugin simply uses the path that is stored in the VirtueMart media file object. So the wrong path must already exist in the media files section of VM. In particular, the offending media file has the id 118, so go to the VM media file manager and search for that media file. There you should be able to correct the path.

Best regards,
Reinhold

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