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We are currently unable to provide proper support!

For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

Sorry for the inconvenience and thank you for your understanding!

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TOPIC: Unable to install the plugin

Unable to install the plugin 10 Aug 2017 10:31 #1

Hello there,
I seem to be unable to install that plugin. I get the error message: Call to a member function load() on null

Joomla! 3.7.4, VM 3.2.2

Any hints?

Petra

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Unable to install the plugin 31 Dec 2017 00:01 #2

Dear Petra,
Sorry for the very, very late reply. That plugin - even though I'm using it myself to generate my recap statements for the finance ministry - just doesn't get enough attention and I have way too many other issues to solve/implement.

Anyway, thanks for reporting the issue. It was in fact a stupid error (the call to VmConfig::load(..) was in the code, but guarded by an if(!class_exists(...)), so it was never executed and the required languages were never loaded).
I have finally uploaded a new version 0.9, which should be installable.

Best regards,
Reinhold

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Unable to install the plugin 02 Jan 2018 12:19 #3

Dear Reinhold,

thanks for getting back on this (fully understand the lower priority). I've downloaded the new version, but unfortunately the same error still occurs.
I found out that the error is related to the part where you create the VM menu entry. So for the current project I
commented that part and added the menu entry manually. In earlier VM versions that was no problem, the issue only occured with newer VM versions (can't remember which one). So maybe you would like to take a look there?

Thanks and best regards

Petra

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