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Shipping by Rules for VirtueMart

We are currently unable to provide proper support!

For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

Sorry for the inconvenience and thank you for your understanding!

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TOPIC: Can`t Update the plugin

Can`t Update the plugin 07 Sep 2017 09:49 #1

  • karsarkis_999
  • karsarkis_999's Avatar Topic Author
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Hello I recived updates on the plugin WooCommerce Advanced Shipping By Rules, while updating I see this error "An error occurred while updating WooCommerce Advanced Shipping By Rules: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature." How can I resolve this issue can you help me?

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Can`t Update the plugin 20 Sep 2017 22:50 #2

Dear Karsarkis_999,
Have you entered the proper update credentials? In particular, in entry for the plugin in your installation's plugin list, is there a cross before the "Update credentials" link (meaning no valid update credentials have been entered yet) or is there a checkmark (indicating valid update credentials)?

Your update credentials are your order number and the order password that can be found on your order confirmation mail, typically of the form p_XXXXXX. (Please note that the order password is NOT your user password at our site, but a separate password for each order, which web developers can pass on to clients etc.).

Best regards,
Reinhold

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Can`t Update the plugin 21 Sep 2017 09:33 #3

  • karsarkis_999
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I have entered the proper update credentials. My update credentials are filled corectly but I still see this error.
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