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We are currently unable to provide proper support!

For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

Sorry for the inconvenience and thank you for your understanding!

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TOPIC: oder added to order number?

oder added to order number? 02 Jan 2017 14:10 #1

When orders are being pushed to my accountancy software for some reason "order" is added before the order number in the refference field which makes me have to edit every invoice. Any clue on how I can fix this issue?

Thank you and best regards.

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oder added to order number? 07 Jan 2017 14:31 #2

Dear Vision,
Our plugin simply assigns the ordernumber to the order in the format you define in the configuration. Our plugin does not add "Order" anywhere, except when you explicitly include "Order" in your order number format. It must be the software you use to push the orders to your accounting software that adds this string. Your best chance would be to contact it's developers (you can refer them to me, if you want) and ask whether you can somehow remove that additional "Order" that is added by their software.

Best regards,
Reinhold

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