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For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

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TOPIC: no orders

no orders 29 Sep 2015 14:49 #1

  • Pierre Corell
  • Pierre Corell's Avatar Topic Author
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Hello,

I see no orders, independent of vat or not inclusion, output.
What could that be?

Thanks in advance,
Pierre.

Joomla 3.4.3, VM 3.0.9

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no orders 30 Sep 2015 00:42 #2

Dear Pierre,
I don't quite understand where you want to see orders...
Could you please explain in a little more detail (or send some screenshots), which orders you expect to see where. I also don't understand what the display of the orders has to do with taxation.

Best regards,
Reinhold

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no orders 30 Sep 2015 18:54 #3

  • Pierre Corell
  • Pierre Corell's Avatar Topic Author
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Hi Reinhold,

thanks for answering.
Alright, maybe I should have write "there is no output" :-)
I do work with a very large database of orders, where a lot of done sales are made by non-vat customers, but I do not get any report at the plugin view. At the moment I did not check the queries for getting it by myself and asked whether you have an idea what that could come from? Any known bugs or do you have an idea which could explain this behaviour under special circumstances?

Best regards, Pierre.

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no orders 01 Oct 2015 23:50 #4

Dear Pierre,
Ah, I see.
The plugin only displays orders that are untaxed and that have a value stored in the database field for the VAT ID (as set in the configuration page of the plugin).
Are you sure you have selected the correct database field containing the EU VAt ID and also configured the correct order statuses and countries?


Best regards,
Reinhold
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