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We are currently unable to provide proper support!

For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

Sorry for the inconvenience and thank you for your understanding!

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TOPIC: Woocommerce Search Function Not working

Woocommerce Search Function Not working 20 May 2017 12:29 #1

  • gavinbutler83
  • gavinbutler83's Avatar Topic Author
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  • Posts: 1
Hi Guys

The App i great for me. I run several stores via a multi site set up. So I can assign a prefix to each store so I can visually see where the order was made when people contact us and there are no problems of duplicate invoice numbers when people pay via PayPal. As all the stores run through one PayPal account.

What I've been struggling with is searching for order numbers. When searching the order number it returns no results. Having had a play about I've discovered that it's because I have assigned a alphanumeric value to the prefix, which is usually an acronym for that particular store ( E.G> #BAM-111) . If no letters are used in the order number e.g (11-111) then the search request returns the order.

I'm not very savvy when it comes to coding, I can get by. From what I've experienced above it seems to me that woocommerce will only search the order numbers if the search string is numeric. Is this something that you guys have come across and did you find a solution.

Thanks in advance.
Gavin

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Woocommerce Search Function Not working 26 May 2017 02:29 #2

Dear Gavin,
Thank you for noticing this issue. While searching initially worked fine, during the refactoring of our plugin we missed a small detail that broke the search. The next release will contain the proper fix so that searching within custom order numbers starts working again.

Best regards,
Reinhold

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