We are currently unable to provide proper support!

For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

Sorry for the inconvenience and thank you for your understanding!

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ERROR 01 Nov 2017 10:01 #1

Fatal error: Cannot redeclare class RulesShippingFrameworkWooCommerce in /var/www/domains/ on line 501

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ERROR 12 Nov 2017 00:22 #2

Dear Robcom,
Do you have both the free and the paid versions of the plugin installed and enabled? Both rely on the same framework class (which the error message is about) and load the corresponding file. Normally, the free version should disable itself when it detects the advanced version being installed.

Apparently, in your case this automatic disablement seems to have failed. Can you try disabling the free version manually in the WordPress plugin area and check if this solved the issue?

Best regards,

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