TOPIC:

Hello,
I have a strange behavior with the plugin.
I order a test number 1
Orders received had come to the numbering 7
This morning I deleted test order number 1
After I came back with a new order number 1
So it seems that the numbering is game over again.
How do I fix this?
it is urgent

Fantastic support.
But you've read that my post was urgent???
This is not a nice way to sell extensions without giving proper support.
Blot out your plugin from my site.
Thank you so much

Dear Antonio, sorry for the long delay, but I was away on vacation for three weeks and I'm now working through the long backlog of messages from that time.

Deleting an order does not have any effect on the counter, so there must be some other reason.

Do you include the day in the order number (i.e. the [day] variable, like "[year][month][day]-#")? And if so, are you using a global counter in the config or a format-specific counter?
Format-specific counter means that for a new day (or year, or whatever variable(s) you use in the format, and only those) the counter will start from 1.

For example, take the format [year][month][day]-#:

FIRST ORDER TODAY:

1. The plugin will insert all variables except for the counter.
   Result today: "20140818-#"
2. Then it checks in the database if a counter with this name already exists.
   This is not the case, so it uses a counter of 1:
   Result today: "20140818-1"
3. The counter value 1 for "20140818-#" is stored in the database.

NEXT ORDER TODAY:

1. First, the plugin will insert all variables except for the counter.
   Result today: "20140818-#" (same as above)
2. Now this counter already exists and has a value of 1 in the database. The plugin uses this and increases it to 2. Then it inserts this into the order number:
   Result today: "20140818-2"
3. The counter value 2 for "20140818-#" is stored in the database.

FIRST ORDER TOMORROW:

1. The plugin will insert all variables except for the counter.
   Result tomorrow: "20140819-#" (different than above!)
2. Then it checks in the database if a counter with this name already exists.
   This is not the case, so it uses a counter of 1:
   Result today: "20140819-1"
3. The counter value 1 for "20140819-#" is stored in the database.

As you can see, with a format-specific counter, whenever any of the variables in the format changes, the counter starts from 1.
If you want one global counter that does not reset, simply select "Global counter" in the plugin configuration.

Best regards,
Reinhold