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TOPIC: Order do net exist

Order do net exist 16 Aug 2018 12:17 #1

Hi

i use your plugin advance order number everything is ok but when clients whants see rder detail and click on order in client panel they see info: "Order dont exist"

How to fix that? or costumers call to us and dont know why they see this note. Please help

my website: polskikolagen.pl

Regards
Rafal

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Order do net exist 24 Aug 2018 01:45 #2

Dear Rafal,
Sorry to hear about your problems. What is your order number format? Depending on whether you use pretty URLs in Joomla, the order number format can not contain a slash (/) or an ampersand (&), because to the joomla router (the software part that takes the URL and splits it into parts to determine which component / plugin / model is responsible to answer a particular page call) then splits the URL incorrectly.
See also the FAQ (point 4 about incompatibilities): open-tools.net/documentation/ordernumber...ordernumber-faq.html

If this is not your problem, can you send us a screenshot of the plugin's configuration?

Best regards,
Reinhold

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