TOPIC:

Hey Reinhold,

Purchased, installed, configured as shown in the instructions. But unfortunately it did not work. The download link is not sent on the confirmation of purchase.

Can you help me?

Thank you

Dear Michel,
first let's check the most common problems (you probably have them right, but let's check them, just to be sure) so that we are sure it is a deeper problem.

1) Which order statuses have you set up to allow downloads (in the custom field setup)? What is the status of the order? Does it match the configured statuses to allow downloads?
Do you have "Shipped" configured as a permitted order status (if you have the custom field configured to change the status to "Shipped" after each download, this is necessary, because otherwise the download is not allowed after the first download).

2) Do you use the default VirtueMart order statuses? Or have you configured your shop to use your own statuses? (It shouldn't matter any more, because recently I think I fixed all problems with non-standard statuses, which another customer encountered).

3) Did you set up the custom field to display the download link in the invoice/confirmation mail?
Is the link displayed in the PDF invoice? Is it displayed in the order details view in the Browser? Is it displayed on the Product page?


Do you have a public test page, where I can see the problem myself? (Of course, access to the VM/Joomla backend would help even more, but a link to a current order with a downloadable product would already help a lot).

Hello Reinhold,

Answering...

1) Which order statuses have you set up to allow downloads (in the custom field setup)? What is the status of the order? Does it match the configured statuses to allow downloads?
Do you have "Shipped" configured as a permitted order status (if you have the custom field configured to change the status to "Shipped" after each download, this is necessary, because otherwise the download is not allowed after the first download).

Confirmed and shipped are both allowed. See attach.

2) Do you use the default VirtueMart order statuses? Or have you configured your shop to use your own statuses? (It shouldn't matter any more, because recently I think I fixed all problems with non-standard statuses, which another customer encountered).

Not modified the code, just translate the titles of situations. "confirmado" means "confirmed", "enviado" means "shipped". See attach.

3) Did you set up the custom field to display the download link in the invoice/confirmation mail? Yes, and this is my problem. See attach.

Is the link displayed in the PDF invoice? No

Is it displayed in the order details view in the Browser? Is it displayed on the Product page? No, set to not display.

More, link to all downloads page are working ok. My only problem is the link not going in confirmation message.

Please I ask you to buy a digital product in www.portalcafebrasil.com.br/loja/podbook...ider-parte-1-comprar (please define Brazil as your country because payment). Ignore payment. I will aprove your order.

I've seen your order and mysteriously occurred alright with you.
Can you try with another product? www.portalcafebrasil.com.br/loja/podbook...der-completo-comprar

I think I found the issue.

If the product is purchased within the page with product details, the link will follow confirmation message correctly. However, if the customer click on add to cart from the product list (category view) there will not link in the message.

Any ideas?

Which plugin do you use to create the add-to-cart buttons in the category view?

I thing that is from template. I'm using virtuemarttemplate.com/