TOPIC:

Hi,

After a recent VirtueMart update there seems to be a problem with using Custom Field when I create a new product in the VirtueMart.

When I click drop-out menu in the Custom Field Type and choose the Downloads for Sale plugin, it doesn't not show, so I can't choose a pdf file for sale that I've uploaded to Media Files previously.

Please let me know how to solve the issue.

I'm a paid subscriber of Downloads for Sale and VirtueMart.

Thank you!

Dear Denis,
One case where selecting the custom field from the input box does not add the custom field to the product is when the Downloads for Sale plugin is disabled in Joomla's plugin configuration.
Another case is when the plugin's PHP code throws an error. Do you see any PHP error or warning messages in your webserver's log files?

Best regards,
Reinhold

Dear Reinhold,

I've double-checked just now, the plugin is enabled and PHP code throws no errors, could you please take a look at our website? How can I send you log in details privately?

Regards,
Denis

Dear Denis,
You can send use the login details to office@open-tools.net

Best regards,
Reinhold

I am having the same issue.

There is no plugin dropdown to select "VM Downloads for Sale"

Dear Danconia,
1) Which versions of PHP, Joomla, Virtuemart and the Plugin do you have installed?
2) Have you checked in the Joomla plugin manager that the plugin is properly installed and enabled?
3) When creating the custom field, you need to select "Plug-ins" as "Custom Field Type:" first. As soon as you press save, you cannot change the type of a custom field. So if you first saved the custom field before selection "Plugin-ins", you cannot change the custom field type any more.
4) Are there any warnings or error messages in the web server logs? You might also temporarily enable full debug message in VM ("Configuration" => "Configuration" => "Advanced Settings" => "Enable debugging messages" and "PHP developer mode". This should display PHP messages directly on the html page.

If none of these give any indication, I'm afraid I can't further track down the issue without access to an actual system where the issue appears.... If you can set up an admin account at one of the sites where the issue appears, then I can offer to take a look. Maybe I can spot the issue then.
Please send the credentials to office@open-tools.net

Best regards,
Reinhold

Hi,

Previously purchased, installed plg_vmcustom_downloads_for_sale plugin on 1st site successfully. It works

Just installed plg_vmcustom_downloads_for_sale plugin on another one of my sites on the same virtual server.
When I click drop-out menu in the Custom Field Type and choose the Downloads for Sale plugin, it doesn't not show, so I can't choose a pdf file for sale that I've uploaded to Media Files previously.

The plugin is enabled on the second site.

Do I need to purchase another plg_vmcustom_downloads_for_sale plugin for second site? Or is something else not working?

Thx,
Rob

Dear RobSands,
The plugin should work on all your installations without issues. The GPL allows you to install it on as many sites as you like.

When the config does not appear it is usually due to version mismatches / outdated versions. Could you please tell us your versions of:
-) PHP
-) Joomla
-) VirtueMart
-) The downloads for Sale plugin

Could you please also make sure that you have installed the latest version of our plugin.

Additionally, do you see any PHP warnings or errors in your web server's log files?

Best regards,
Reinhold