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Advanced Ordernumbers for VirtueMart

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For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

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TOPIC: vminvoice_F-2016-EBL-191_not_found.

vminvoice_F-2016-EBL-191_not_found. 07 Feb 2017 23:48 #1

  • aleabuamer
  • aleabuamer's Avatar Topic Author
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When a new order is created, the invoice that shows is this:
vminvoice_F-2016-EBL-191_not_found.

Last year (2016) I had not this issue

What can I do

I use attached image setup
Attachments:

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vminvoice_F-2016-EBL-191_not_found. 19 Feb 2017 13:09 #2

Dear Aleabuamer,
This is a really strange behavior. In particular, your config shows that no counter was created in 2017 at all. This indicates some more serious issues. Furthermore, I could not find any place in the code where the "_not_found" would be added to the invoice number.

To try to track down the issue, could you please let us know the following information:
open-tools.net/forum/ordernumber-plugin/...tion-to-include.html

Do you see any warnings or errors in your PHP log (i.e. the webserver's log file)?

Best regards,
Reinhold

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vminvoice_F-2016-EBL-191_not_found. 02 Aug 2018 03:36 #3

I've had the same issue and didn't know how to fix until now, see: www.open-tools.net/support-forum/vm-adva...-put-into-field.html

The issue could be, that maybe you've deleted an order (or more) or the invoice PDFs lately but the invoice data in the database is still present. Which may lead Virtuemart to fill in the gaps between different invoices, so it gets really messy. FAQ 3 helps here: www.open-tools.net/documentation/ordernu...mber-plugin-faq.html

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