Advanced Ordernumbers for VirtueMart

We are currently unable to provide proper support!

For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

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ID ORDER = NUMBER ORDER 03 Aug 2018 13:08 #1

  • jcarlosbravof
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I use this plugin to match and match the "id" of the order with the "number" of the order, but it happens that when a user makes several attempts to pay with a credit card the "number" of the order increases with respect to the ID and with the passage of time this difference in numbering is very high and it does not help us.
Does this problem have a solution?

annex the plugin configuration

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ID ORDER = NUMBER ORDER 14 Aug 2018 11:52 #2

Dear JCarlosBravof,
Unfortunately that's the way VirtueMart operates. Whenever a customer cancels a payment and tries to pay again, a new order is generated in the system and the old order is left pending. I don't think there is anything we can do in our plugin to get around this.

For the invoice number, though, it is possible to simply use a normal counter and configure VM to not generate an invoice for pending orders. Then at least the invoice numbers do not have these gaps (but of course, they no longer correspond to the order number / id).

Sorry and best regards,

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