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We are currently unable to provide proper support!

For the last few months we have been very busy working on some huge, very time-consuming and time-sensitive projects, so our support was very limited and we were unable to provide proper support in our forums! We now have a huge backlog of requests from our customers, which we are trying to clear bit by bit. Unfortunately, this takes longer than we anticipated, so our response time is not yet up to par. We are trying our best to improve this situation as soon as possible.

Sorry for the inconvenience and thank you for your understanding!

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TOPIC: Unable to update plugin

Unable to update plugin 03 Jul 2018 18:23 #1

Hello Reinhold

Just wanted to know why I am unable to download the update of the plugin from your website?

Warm regards

Rajesh

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Unable to update plugin 10 Sep 2018 16:59 #2

Dear Rajesh,
you should be able to download updates of the plugin, as long as you are logged in. To get automatic updates in the Joomla extension manager, you need to enter the order number and the order secret (can be found in the order confirmation mail from back in 2015).

Or do you get a particular error message that might help me track down the problem?

Best regards,
Reinhold

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Unable to update plugin 11 Sep 2018 14:27 #3

Dear Reinhold, I can see the latest version is 6.2.5 but when I try to download, I get 6.2.4, why is it so?

regards

Rajesh

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