TOPIC:

Hi

When I try to update my credentials in on the plugin page the background to the input row turns red and then nothing happens.

Scott

Dear Scott,
The red background indicates that the input credentials are not correct. Did you use the order number and order password (NOT your user password) that you were sent in the order confirmation mail? The order number should be something like "WC-17-..." and your order password should be something like "p_.....".

I just tried it with your ordernumber / order password combination on a local test installation, and when I pressed "Send", the input row properly turned into green, the success message was displayed and the input row slowly started disappearing.

If the correct order number/password combination does still yield in the red row at your installation, then we can try debugging the AJAX call (the button press initiates the password check via an ajax call, which apparently returns that your are not authorized to download the extension...). Are you familiar with the developer console of your browser? (If you have no idea what I'm talking about, no problem, we'll just have to figure out a different way to track down the issue).

Best regards,
Reinhold

Hi

Yes I used the order number and order password from the email.

I'm not very familiar with the developer console

Scott