TOPIC:

I am using the latest version. I agree that I should use a global counter for customer number.
However, I find that the global counter does not work when I set up a custom customer number.
It seems that the global counter is not working for others too in my case.

Let's study my case first on customer number.
I set up with the following format "HKAN-[randomULetter1][randomHex1]-F#" with setting 6-digit and using global counter.

First time: When I add a new user into the VM system, the plugin works well and gives that user a new customer number like: HKAN-Ga-F000001
Second: When I add another new user into the VM system, the plugin gives the new user a new customer number like: HKAN-Eb-F000001
After: (the same as the second: HKAN-S2-F1, HKAN-W9-F1, ...etc)

Oh, the counter never increases. When I look into the config page of the plugin, I find the some formatted counters are recorded. They are:
HKAN-Ga-F# (counter: 1)
HKAN-Eb-F# (counter: 1)
HKAN-S2-F# (counter: 1)
...etc

The plugin doesn't set up any global counter for me but records down the random prefix as a part of the format! Since the prefix of the next customer number is not the same as the those recorded cases. The counter never increases and keeps 1.

I have tried this format of "HKAN-[randomULetter1][randomHex1]-F#" with same setting in order number and invoice number but they fails too.

Also, I have tried to add a global counter into the database both by config interface and by phpMyAdmin directly first but fail too.
The global counter never be loaded, used, and increased.

Added by phpMyAdmin to database:
Case 1: If specify only "count" but not "number_type" and "number_format", this counter will not be showed as global counter in all. No use.
Case 2: If specify both "number_type" and "count" but not "number_format", this counter will be showed as global counter in specified like customer_number. No use too indeed even it shows in config page. (Also, when I edit this, another record appears in DB like case 1. And it will not be showed...)
Is global counter not really a global value for everything? It seems every item has its own global counter...anyways, don't work...

What is the problem? Could it be solved?

Hello,
Thank you for the bug report. You are indeed correct that some last-minute changes before the 3.0 release of the plugin broke the global counters...
Please update to version 3.1 of the plugin, which I just uploaded to our Homepage.

Sorry for the inconvenience,
Reinhold

Thanks for your prompt response!

Problem solved.