TOPIC:

Hi

I have bought your component and installed today on my virtuemart 2.6.6 on joomla 2.5.28
I have enabled the plugin and used the standard settings (so invoice and order number shall be generated by the plugin)
I have clicked on a test order in "cancelled" status to generate a new invoice to test the configuration and the new invoice number was correctly generated (2015-1).

However I have now received a real order and it is not using the new order and invoice numbering scheme but still the horrible virtuemart default.
The order has been paid with Paypal so in principle it should have already generated the order and invoice number. How this is possible ?

How can I fix this ? Is it possible to regenerate - at least - the invoice ?

Thanks in advance

Luigi

Dear Luigi,
What is the exact configuration of the plugin (can you maybe make a screenshot of the plugin configuation)?

Have you, by any chance, deleted some test orders and then restarted the server? VM is known to have a problem with the MySQL behavior of autoincrementing IDs in the database table (which are reset by MySQL in this case):
open-tools.net/forum/ordernumber-plugin/...-correctly.html#6345

It is in principle possible to regenerate the invoice, but that involves deleting all information of the old invoice directly from the MySQL database (removing the entry from the invoice table as well as modifying the entry in the order table to remove the invoice number from the order).

If you do a test order, is the correct order and invoice number generated, or is also the VirtueMart default used? In the second case, there is a deeper problem with the plugin and the configuration.
PayPal should work just fine with the ordernumber plugin, as we are using that on our webshop, too.

Best regards,
Reinhold