TOPIC:

Hi

i use your plugin advance order number everything is ok but when clients whants see rder detail and click on order in client panel they see info: "Order dont exist"

How to fix that? or costumers call to us and dont know why they see this note. Please help

my website: polskikolagen.pl

Regards
Rafal

Dear Rafal,
Sorry to hear about your problems. What is your order number format? Depending on whether you use pretty URLs in Joomla, the order number format can not contain a slash (/) or an ampersand (&), because to the joomla router (the software part that takes the URL and splits it into parts to determine which component / plugin / model is responsible to answer a particular page call) then splits the URL incorrectly.
See also the FAQ (point 4 about incompatibilities): open-tools.net/documentation/ordernumber...ordernumber-faq.html

If this is not your problem, can you send us a screenshot of the plugin's configuration?

Best regards,
Reinhold