TOPIC:

Hello, i have just installed your shipping by rules plugin. The thing is that the information i enter in the configuration tab won't save. it doesn't happen with other shipping plugins, only yours.

What i need is a few rules of shipping by weight for one country only...very simple actually.

Can you help me, please?

I'm using VM2 and J2.5

Thank you so much, very nice plugin by the way.

Thanks for the report, you are not the only one with that problem. Unfortunately, I have not yet been able to reproduce the problem myself, and I have so far not been able to pinpoint the cause of the problem. Maybe you can help me shed some light on the circumstances?

-) First, which versions of Joomla and VirtueMart do you have installed exactly? VM 2.0.20a or some older version?
IS it a new installation, or did you upgrade Virtuemart from earlier 2.x versions?

-) Second, which languages have you configured in VirtueMart (do you have a multi-lingual shop?) -- see Configuration -> Shop -> Languages Settings.
-) And what are the joomla frontend and the joomla backend languages?

-) Third, do you have multi-vendor mode enabled in VirtueMart (Configuration->Shop->Advanced Settings)?

-) I suspect that it is some kind of database error. One thing that might solve the problem is to let VirtueMart try to fix the database structure:

Can you go to "Tools -> Tools & Migration" and clicki on "Install or if necessary update tables". This will not delete your data, it will just make sure that all database tables have the correct format. For this to work, you first need to enable "Enable database Update tools" in "Configuration->Shop->Advanced Settings" (if it's not enabled, VM will tell you with a message).

Does this solve your problem?


It would be great if you could help me track down the cause of the problem, which has eluded me so far (since I can't seem to find the correct settings to reproduce it, I really rely on user feedback to find out when the problem appears).

Thanks a lot,
Reinhold


PS: Two users have reported that the problem disappeared after they upgraded their VirtueMart installation from 2.0.10 and 2.0.14 to 2.0.18, so maybe it is really a database problem...

Hello Reinhold, thank you for the fast reply. It'd be great if we could solve this issue.

1. I am using Joomla 2.5 and Virtuemart 2.0.12f. Fresh install.

2. VM's language is Spanish only. Joomla Frontend and Backend language is Spanish too.

3. Multivendor is disabled.

4. I've updated the tables and the error still persists.

I've been thinking about upgrading, but i am on a time schedule and upgrading may cause other issues.

I have now installed VM 2.0.12f and was finally really able to reproduce the problem. I have also found a fix for the problem, which works here. Can you download the latest version 2.1 from my homepage and check whether this version finally fixes the problem for you as well?

Reinhold

Problem solved.

It works!! Thank you so much!! : )

Another question. I need a flat rate depending on weight.

I'm testing with these rules:

Name=Envíos España; Weight<=2; Shipping=6.10
Name=Envíos España; 2>Weight<=5; Shipping=9
Name=Envíos España; Weight>5; Shipping=20

The first one works but the others don't. What am i doing wrong?

Thanks again, you're a lifesaver!

The rules work fine here (the second one has a small typo: I suppose you want 2<Weight). Are you sure you have the correct weight units selected in both the product and the shipping method?

Looks like it was a problem caused by the typo. It works wonderfully now. Thank you very much, it's very rare to find a support so fast and helpful :)

Regards.