TOPIC:

Hi, I'm very puzzled by this very strange behaviour:
- ecommerce on Joomla 3.4.3 Stable, VirtueMart 3.0.9 and Shipping by Rules for VirtueMart 5.5.
- choose product, put in cart, correct quantity, verify correct item of shipping rule applied, order confirmed
- VM send the mail to buyer, with attached invoice, but invoice contains ONLY heading and footer, no item detail at all.
But before installing Shipping by Rules for VirtueMart 5.5 (last step done) invoice was correct.
Any idea?
TIA
Luigi

Dear Luigi,
This type of problem usually occurs when you include incomplete/broken HTML code in the descriptions of shipping or payment methods. The library that creates the PDF files is very picky about incorrect HTML code, in particular missing end tags. Please check whether you have any HTML code in the titles/descriptions of the shipment methods or in the rule names. Please also notice that a < indicates an HTML start tag, so you cannot directly use < in a payment method descript.

Best regards,
Reinhold

Tanks Reinhold,
I know of two problems with TCPDF, one is what you mention (broken HTML) the second is image type supported (NO gif, png, ONLY jpg).
I've already checked those possible causes, but can be possible that also HTML inside some product descriptio be the reason?.
Luigi

Dear Luigi,
HTML inside the product description should normally not be included in the invoice (unless you use a template / style that includes the product descriptions into the invoice, too). Product titles are of course included in the invoice and might cause problems.
If it were really due to broken product descriptions, then the issue should not happen if you try to order only a dummy product with definitely no broken HTML in any of its title/description fields. If the problem also happens with such a product, then the issue lies elsewhere.

You say the issue only appeared after you installed the plugin (I suppose you mean after you created a shipping method to be used). What are your exact rules? Maybe I can spot an issue with the exact rules that you use?

Best regards,
Reinhold

Which template do you use?

Hi Reinhold, thanks for your suggestions, but due to our Customer pressure we went on a different way, suspecting bad html in product descriptions (they were filled by the Customer itself using copy/paste from MS Word documents...).
We started on a clean joomla/VM/etc setup and loaded again all products "by hand" (by luck they were only around 20...) and now everything is ok. I think this confirms the "bad html" hypothesis.
Again thanks for your help.
Luigi

Problem solved.