TOPIC:

Hi,

I am using Advanced Shipping by Rules for VirtueMart, but I cannot update it. I have followed the instructions in the plugin section, click Check and save update credentials and get the error:

Error
Download not possible. Please check your access credentials.

My credentials are correct as I login to your website. I see no older plugin installed.
I am using joomla 3.5.1and trying to upgrade from 6.1.4 to 6.1.5

Under extension updates in joomla, when I click update I get:

Warning
Update path does not exist.

Message
Error updating COM_INSTALLER_TYPE_TYPE_.

Can you help please?

Dear cccc,
Are you sure you are entering the ORDER password that you can find on the order confirmation mail? This is not your user password that you use to log in here, but a password that gives just access to that one order (and thus also allows you to use the plugin on multiple customer sites without giving them your actual account password).

Best regards,
Reinhold

Thanks that worked

Problem solved.