TOPIC:

Hi,

Just purchased again plugin thinking that my copy is outdated, but the new purchase copy also create same problem.
See attached screens, i entered shipping by Zone. Within a zone there are several countries. So when purchase, if select zone 1 containing only Singapore 1 country, it works. However for countries within Zone like Australia and others, it does not work. system said "We are sorry, no shipment method matches the characteristics of your order."

What's wrong ?

Dear Kensin,
First, for our plugin all updates are free (we guarantee free updates for at least a year, but for now we don't enforce that yet), so you don't have to purchase the plugin again to update to the latest version. Do you want me to refund your second purchase (which order number?)?

Second. If no shipment is offered, it is usually a case of the rules having some small typo or thinking error (or a mixed-up < or >). Unfortunately, the screenshot of your rules configuration has been resized to such a tiny format that it's impossible to actually read the rules. Can you make a screenshot of just the relevant zone (or simply copy the rules as text)?

Best regards,
Reinhold